I have dual citizenship (South Africa and Spain) because I was born in South Africa and my mother is Spanish. Therefore, I could have applied for Spanish citizenship from birth .
The problem is that I have lived in Ireland since I was eleven years old and have my Irish driving license, my Public Services Card, my Age Card, etc. – basically all identification documents except for the Irish passport, since I am not an Irish citizen, but an EU citizen living here.
Trade Republic apparently does not accept any Irish identification documents other than the passport .
Therefore, I tried to use my Spanish passport. However, this requires my Spanish national identity card (DNI), which I don't have because I've never lived or worked permanently in Spain. Applying for the ID card requires several appointments in Spain .
So I tried using my South African passport, but that wasn't accepted either, as it's not accepted I'm in a situation where I literally can't create an account because my identification documents aren't accepted .
The worst part is that I can't reach Trade Republic's support because there's no live chat and you can only open a ticket after creating an account. I've tried calling the only phone number and contacting the only email address (emergency number and inquiry email) I could find, but they refused to even listen to my issue.
Does anyone know a way to contact them or resolve this issue?
The problem is that I have lived in Ireland since I was eleven years old and have my Irish driving license, my Public Services Card, my Age Card, etc. – basically all identification documents except for the Irish passport, since I am not an Irish citizen, but an EU citizen living here.
Trade Republic apparently does not accept any Irish identification documents other than the passport .
Therefore, I tried to use my Spanish passport. However, this requires my Spanish national identity card (DNI), which I don't have because I've never lived or worked permanently in Spain. Applying for the ID card requires several appointments in Spain .
So I tried using my South African passport, but that wasn't accepted either, as it's not accepted I'm in a situation where I literally can't create an account because my identification documents aren't accepted .
The worst part is that I can't reach Trade Republic's support because there's no live chat and you can only open a ticket after creating an account. I've tried calling the only phone number and contacting the only email address (emergency number and inquiry email) I could find, but they refused to even listen to my issue.
Does anyone know a way to contact them or resolve this issue?